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Complex System Design: Creating Sustainable Change in the Mortgage-Finance System

This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems issues associated with implementing and sustaining the changes that Zipkin recommends. Read more...

Latest Book

Organization DIagnosis, Design and Transformation: Baldrige User’s Guide

Whether you are diagnosing the existing management system, redesigning the management systems and processes or leading the transformation, this practical guide has the tools and advice that you need to build a high performing organization. Read more... Special India Edition read more...

Latest Research Report

Baldrige CEO Attitudes and Motivations: Developing a Model of Excellence

This report details the findings from an exploratory study on the motivational and attitudinal patterns (MAPs) of CEOs who have led organization transformations resulting in recognition of the Malcolm Baldrige National Quality Award. Read more...

Latest Presentation

Leading the Journey to Sustainable Excellence: A Leadership System Model.

The Quest for Excellence XXII - Annual Conference, Washington D.C., April 13, 2010. Read more...

Building Bridges Between Researchers And Practitioners: A Collaborative Approach To Research In Performance Excellence

This article describes a collaborative approach initiated by the Monfort Institute at the University of Northern Colorado to engage high-level practitioners of performance excellence and academic researchers... Read more...

Performance Excellence in Higher Education: One Business School’s Journey

This paper explores the 20-plus year performance excellence journey of the Monfort College of Business. A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, including the Malcolm Baldrige National Quality Award in 2004. Read more...

Performance Excellence Research: The Monfort Initiative

Decision Sciences Institute, Annual Meeting

New Orleans, November 16, 2009. Read more...

Elevating and Integrating Sustainability into Strategic Decision Making throughout your Organization.

The concluding session discusses how a business can leverage the ideas from the conference and integrate sustainable thinking into strategy development and deployment throughout the organization. Read more

Building a Solid Foundation:

Four Not So “Easy” Pieces

The Quest for Excellence XXII - Annual Conference

NIST “Getting Acquainted Workshop”

Washington D.C. April 11, 2010. Read more...