Process Design Studio: A Baldrige-based Approach

Sad but true, people and organizations with great potential fail. For some, it is a daily activity. We think of being in a rut. Or blame it on “the system.” Or…just grumble. Isn’t it time for change? Or at least time to diagnose the problems? Think about this possibility. We all work within processes. Yes, we apply our toolkit processes, yet at the same time those processes are organized by larger processes. Do you work inside an unsatisfactory process? Do you wish you could improve that process? If so, don’t miss the March meeting. You will learn how to redesign major processes to unleash your potential… and maybe change grumbling into excitement. Reaching potential demands processes custom tailored to their unique situation. Best practices from other companies, consultants, and business books often work, yet they seldom achieve the high levels of performance possible with a custom solution. High performing companies engage formal process improvement. They engage ongoing design and redesign to achieve continuous improvement and ever better results. The Baldrige Model for Performance Excellence is a proven approach that applies to any process in your organization. This session begins with the mind of the process architect then takes you through a 9-step methodology for designing or redesigning any process, and ends with a discussion on the keys to success. Steps covered include: the purpose and requirements; theories and empirical evidence; using examples; context and stakeholders; design principles; the system perspective; current system description and assessment; and the creative design/redesign. Got process? Come learn how to become a process architect and start designing your processes for high performance.

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Design Studio Card (PDF)

2007: Rocky Mountain Product Development and Management Association: Process Design Studio: A Baldrige-based Approach, Denver Colorado (Regional).