Abstract

This paper explores the 20-plus year performance excellence journey of the Monfort College of Business.  A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, including the Malcolm Baldrige National Quality Award in 2004.  A model is proposed that links the key enablers with program design and delivery and program management and improvement to the associated results.  This causal network is proposed as a system that has led to Monfort’s ever-improving results.

Authors

Joe F. Alexander, Belmont University,

Timothy E. Jares, University of Northern Colorado and

John R. Latham, University of Northern Colorado

Figure 1 - Causal Network

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Figure 2 - MCB Student-Centered Process Framework

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Downloads

Article (PDF)

Palmetto Review 2007

(PDF of Journal at University of South Carolina Upstate).

Invited Lecture

2007:  University of South Carolina Upstate, William S. Moore Memorial Lecturer in Business, School of Administration & Economics, Performance Excellence in Higher Education: A Business School's Journey, Spartanburg, South Carolina.

For more information on the Monfort College of Business Baldrige journey check out the Monfort website.

Cite this article

Alexander, J. F., Jares, T. E., & Latham, J. R. (2007). Performance Excellence in Higher Education: One Business School’s Journey. Palmetto Review, 10, 34-45.