Presentation

The Quest for Excellence XXII - Annual Conference

Washington D.C. April 13, 2010

Summary 

The presentation described the findings of the recent Institute CEO study on leading the journey to performance excellence. A leadership system model was presented and discussed including the key leadership behaviors and approaches, culture change, leader characteristics and the forces of change. Several key relationships among the 36 top-level components were identified. These research findings and subsequent leadership model were based on in-depth interviews with 14 Baldrige recipient CEOs. The "inductive" analysis of the participant's stories on their experiences leading the transformation resulted in a leadership system model described in the presentation. 

Key Concepts:

The presentation described the key components of a new leadership system model (LSM) for sustainable transformation. These components are organized into five categories or groups: 

1. 1.Leadership Behaviors (role model, respect for people, collaboration, communication, accountability, etc.)
   

2. 2.Leadership Approaches (understanding stakeholders, compelling directive, strategy development, etc.) 
   

3. 3.Individual Leader Characteristics (purpose, humble - confident, attitudes and motivations, etc.). 
   

4. 4.Culture including change, values driven, common values: teamwork, quality, people, customer focus, and trust. 
   

5. 5.Forces of Change (tension, resistance, alignment, etc.) 
   

Related References:

Baldrige CEO Attitudes and Motivations: Research Report and White Paper

Leadership System Design for Sustainable Excellence: CEO Perspectives - BAWB Conference Paper

Building Bridges Between Researchers and Practitioners: A Collaborative Approach to Research in Performance Excellence - Journal Article

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