A Systematic Approach to the Unit Self-Assessment: 24 Steps to a “Connected” Report.

Abstract

This paper presents a systematic approach to applying the Baldrige criteria to a U.S. Air Force organization. After a brief review of the self-assessment process this paper presents a 24-step approach to conducting the assessment “Item-by-Item.” The foundation for the approach is the organization’s “value-added chain” of events to accomplish the mission. This chain consists of the organization’s outputs, processes, and external inputs. Supporting this chain is an infrastructure of people, plans, leadership, and information. Finally, it addresses the focus of the infrastructure and value-added chain--the mission.

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Latham, J. R. (1995). A Systematic Approach to the Unit Self-Assessment: 24 Steps to a “Connected” Report. Quality Air Force Symposium Proceedings.