Dissatisfaction with Status Quo x Compelling Vision x First Steps x Believability > Resistance to Change The success rate for those who attempt a large-scale organizational transformation to achieve sustainable excellence is not encouraging. For …
Spiritual Leadership as a Model for Performance Excellence: A Study of Baldrige Award Recipients
Abstract Issues regarding workplace spirituality and spiritual leadership have received increased attention in the organizational sciences. The implications of workplace spirituality for leadership theory, research, and practice make this a …
Exploring What it Is Like to Work for a Servant Leader: Perspectives of Three Generational Cohorts – Barcelona
Description This paper presents a qualitative analysis of 25 interviews with followers who work for servant leaders based on their servant leadership survey scores of 4.0 or higher. Interviews are divided between three generational cohorts – …
Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors
You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence …
What is Great?
We often "throw around" vague words like "successful, effective, and great," but what do these words really mean? When it comes to organizations, what is "great"? Some have defined "great" as stock price over the years compared to other similar …
Why is Organization Design Important? – Part 1
What is organization design? From our perspective, organization design aligns the stakeholders and their needs with the organization's strategy, systems, and comprehensive scorecard. These four "cornerstones" are held together by the culture …
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What is Organization Design? – Part 2
Some people say organizations don't exist because they're not material things but rather concepts or collections of concepts. However, there are many physical things or artifacts that communicate what an organization is and how it works. So if we …
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Organization Design: Alignment – Part 3
In this segment of The Everyday Innovator video podcast, Dr. Chad McAllister and I discuss growing up in silos and how alignment and integration is a key organization design concept. CHAD Designing the elements, like strategy, metrics, and the …
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Three Challenges
Systems Thinking The first challenge is developing a systems perspective and understanding of dynamic systems. We’ve been talking about this for over 50 years, yet we still don’t teach it in most business schools. We train people in business schools …
Three Keys to Success
Tenacity One of the most significant issues for success is tenacity. One of the things that we found is that designing organizations is, first of all, never done. Even organizations that develop a great design and create high performance, if they …
