As the old saying goes, “this is where the rubber meets the road.” Strategy deployment and organization transformation are inextricably linked. Organization design and transformation are driven by the overall strategy, goals, objectives, and priorities. It is the organization strategy that guides the design changes to the organization, systems, and …
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Develop a Sustainable Excellence Scorecard
All too often we find out way too late that the strategy is not working, or the systems are not performing. When the customer opens a defective product, it is too late! While you might be able to delight the customer with your responsive fix, it is much more expensive to fix problems after delivery than it is to prevent problems. In some cases, the …
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All Progress Depends on Follow Through
Now that we know what the stakeholders want; have a strategy to meets those wants, and have a clearly defined system designed to accomplish the strategy along with a scorecard to measure performance and progress, it is time to review the performance and progress. The seventh component of the Leadership System is the Organization Performance Review …
Align Coach Appreciate – Essential for Reinforcing Desired Behavior
Leaders are in charge of the incentives in the organization, and they get exactly the performance of the people that they deserve. All too often, the incentive systems are counter-productive and drive behaviors that are inconsistent with the overall compelling directive, strategy, and desired culture. Incentives come in a wide variety of shapes, …
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Sustainable Excellence Requires Continuous Learning and Improvement
Results may not always reflect the performance that we had hoped for, but they still provide an opportunity for learning. If designed well, systems throughout the organization have learning loops built into the processes. While these learning loops take many forms, they are at their core, versions of the scientific method - Plan, Do, Study, Act. …
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The Everyday Innovator Interview with John Latham
I recently had the honor of being interviewed by Chad McAllister the host of The Everyday Innovator podcast, author of Turning Ideas into Market-Winning Products, and founder of Product Innovation Educators. Chad is a Top 40 Product Management Influencer and a Top 10 Innovation Blogger. In this interview, we explored a variety of topics related to …
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Illuminate – Nancy Duarte Interview Part 1
This article is the first of a two-part discussion that explores the new book Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols by Nancy Duarte and Patti Sanchez. In this first part, we explore the application of the book to organization design and transformation. In the second part, we will explore the continual …
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Quest for the Enduring Creative Company – Nancy Duarte Interview Part 2
All too often when organizations increase in size and complexity, systems and structures are added to help us “manage” the organization. Managers prefer predictability and hate ambiguity. However, prediction is at odds with creativity. So, how can we “manage,” or better yet, “lead” large complex creative organizations? In the first half of the …
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Before You Apply for the Baldrige Award – Read This
Everyone wants to have a great organization with ever-improving performance. But, as Dr. Deming used to say, "by what method?" Scenario 1 "Good" - Finds an Excellence Model Late in the Process Leaders seem to have an insatiable appetite for new management fads and initiatives. And yet, there is seemingly little progress toward creating the …
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Systems Thinking: Challenges and Potential – Interview
This video is an excerpt from the Business 901 Podcast that I did with host Joe Dager in 2016. In this video, we discuss some of the challenges associated with systems thinking along with some thoughts on the potential of Big Data. We begin this discussion with some background on the issues with education and systems thinking. Then we briefly …
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