So What? What can you expect if you decide to [re]design and [re]build your organization or a part of your organization? In other words, “what is in it for you.” What do we expect to get out of all this? First, the leadership and design approach is a more direct route to the goal of sustainable excellence than other options. Second, the …
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Spiritual Leadership as a Model for Performance Excellence: A Study of Baldrige Award Recipients
Abstract Issues regarding workplace spirituality and spiritual leadership have received increased attention in the organizational sciences. The implications of workplace spirituality for leadership theory, research, and practice make this a fast-growing area of new research and inquiry by scholars. The purpose of this research was to test a …
Exploring What it Is Like to Work for a Servant Leader: Perspectives of Three Generational Cohorts
Description This paper presents a qualitative analysis of 25 interviews with followers who work for servant leaders based on their servant leadership survey scores of 4.0 or higher. Interviews are divided between three generational cohorts – Baby Boomers, Generation X, and Generation Y. This quasi-deductive qualitative study explores the …
Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors
You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
What is Great?
We often “throw around" vague words like "successful, effective, and great” but what do these words really mean? When it comes to organizations what is “great”? Some have defined “great” as stock price over a period of years compared to other similar companies (e.g., Collins, 2001). While financial performance is an essential outcome to be …
What is Organization Design Part 1: Why is it Important?
What is organization design? From our perspective organization design is the alignment of the stakeholders and their needs, with the strategy of the organization, the organization systems and processes, and a comprehensive scorecard. These four “cornerstones" are held together by the culture (values, symbols, rituals, and heroes) that support …
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What is Organization Design Part 2: What is it?
Some people say organizations don’t actually exist because they’re not physical things, but rather concepts or collections of concepts. However, there are a lot of physical things or artifacts that communicate what an organization is and how it works. So if we think about an organization as information, then there are many artifacts that …
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Organization Design Part 3: Alignment
In this segment of The Everyday Innovator video podcast, Dr. Chad McAllister and I discuss the issue of growing up in silos and how alignment and integration is a key organization design concept. CHAD Designing the elements, like strategy, metrics, the things you mentioned, that make the organization the organization. I appreciate that you …
Three Challenges
Systems Thinking The first challenge is developing a systems perspective and understanding of dynamic systems. We’ve been talking about this for over 50 years, and yet we still don’t teach it in most business schools. We train people in business schools in different disciplines. So much so that the professors, who are really good at their …
Three Keys to Success
Tenacity One of the biggest issues for success is tenacity. One of the things that we found is that designing organizations is, first of all, never done. So even organizations that come up with a great design and create high performance, if they aren’t building continuous renewal and reinvention and rethinking into their organization design, …
