This edition is authorized for sale in the Indian sub-continent only.
Vinyard, J. & Latham, J. R. (2009). Organization Diagnosis, Design, and Transformation: Baldrige User’s Guide (4th ed. India Edition, pp. 590). New Delhi, India: John Wiley and Sons. ISBN: 978-81-265-2190-6
This book is the ultimate guide on management system design for the organization architect. An India version of the 4th edition is now available in India by Wiley India Pvt. Ltd. The Baldrige Criteria for Performance Excellence (CPE) is used by many organizations in India to create sustainable excellence in an increasingly competitive global market. The India edition includes several examples from Tata Group companies. | See a more detailed description of the 5th edition.
Foreword by Dr. Jamshed J. Irani
Dr. Jamshed J. Irani, Director, Tata Sons and Chairman, Tata Quality Management Services. | Read foreword.
Praise for the India edition
I whole heartedly endorse “The Baldrige User’s Guide” written extremely well by John Latham and John Vinyard. They have taken a systems approach and have provided a visual version of the Baldrige Criteria and made it simple enough for even beginners to understand. We have used this book as a guide in driving Business Excellence in our organization. The numerous examples provided by the authors illustrate a number of Best Practices from Award Winning organizations and clearly demonstrates how these Winners have done it. I recommend this book to every manager who is committed to organizational excellence. A must on every desktop.
G. JagannathanExecutive Vice President | Global Head of Business Excellence, and Leadership and Governance Process Design | Tata Consultancy Services Limited.
Infosys has used the Baldrige Criteria as a business model/improvement approach for over 10 years. The Baldrige Users guide is helpful to understand this model, whether you are just starting out or are a seasoned user. This book provides explanations, methods, and real-life examples to help you make improvements that will move your organization towards world class performance levels.
Satyendra KumarSatyendra Kumar , Senior Vice President | Infosys Technologies Ltd.
This book does an excellent job of demystifying TBEM (Baldrige Model). It is a valuable tool both for drivers of Business Excellence in organisations, as well as external and internal assessors. The case studies of approaches that excellent organizations have adopted, along with the tools that the authors have designed, provide organizations that are serious about the next levels of excellence with a road map of organisational development. I eagerly await getting my own copy of the latest edition every time it’s out!
Vivek TalwarVivek Talwar, Vice President, Organisational Excellence and Transformation | Tata Power
This book made my heart race. It is the real inside story – inside organizations and transformation, inside people. The BUG is that rare thing, a thought provoking, richly textured field book that appeals to apostles of quality and change.
Vida D’SouzaDirector – Business Excellence | Indian Hotels Company Ltd.
This book shows a blueprint that comprehensively illustrates practical and effective tools for tracking and measuring organizational performance. We are proud that they have included TCIL examples.
Bushen RainaBushen Raina, Managing Director | The Tinplate Company of India Limited (TCIL)
The book makes an excellent attempt not only at demystifying the Baldrige framework but also at explaining the ‘DO HOW’ of performance excellence. The appeal of the book will cut across levels and functions – for change management professionals it provides a ready reference to proven tools and methodologies, for senior leaders it provides an inspiring perspective of world class performance, for management professionals it is a high-quality reference manual on organization, strategy and processes.
Sunil SinhaSunil Sinha, CEO | Tata Quality Management Services