India Edition

I wholeheartedly endorse “The Baldrige User’s Guide,” written extremely well by John Latham and John Vinyard. They have taken a systems approach and have provided a visual version of the Baldrige Criteria and made it simple enough for even beginners to understand. We have used this book as a guide in driving Business Excellence in our organization. The numerous examples provided by the authors illustrate a number of Best Practices from Award Winning organizations and clearly demonstrate how these Winners have done it. I recommend this book to every manager who is committed to organizational excellence. A must on every desktop.

Infosys has used the Baldrige Criteria as a business model/improvement approach for over ten years. The Baldrige Users guide is helpful to understand this model, whether you are just starting out or are a seasoned user. This book provides explanations, methods, and real-life examples to help you make improvements that will move your organization toward world-class performance levels.

This book does an excellent job of demystifying TBEM (Baldrige Model). It is a valuable tool both for drivers of Business Excellence in organisations, as well as external and internal assessors. The case studies of approaches that excellent organizations have adopted, along with the tools that the authors have designed, provide organizations that are serious about the next levels of excellence with a road map of organisational development. I eagerly await getting my own copy of the latest edition every time it’s out!

This book made my heart race. It is the real inside story – inside organizations and transformation, inside people. The BUG is that rare thing, a thought-provoking, richly textured field book that appeals to apostles of quality and change.

This book shows a blueprint that comprehensively illustrates practical and effective tools for tracking and measuring organizational performance. We are proud that they have included TCIL examples.

The book makes an excellent attempt not only at demystifying the Baldrige framework but also at explaining the ‘DO HOW’ of performance excellence. The appeal of the book will cut across levels and functions – for change management professionals, it provides a ready reference to proven tools and methodologies; for senior leaders, it provides an inspiring perspective of world-class performance; for management professionals, it is a high-quality reference manual on organization, strategy, and processes.