Abstract Building on practice, action research, and theory, this paper presents a framework and approach for the design of management systems that create sustainable value for multiple stakeholders. This positive approach to design builds on a …
Exploring Indicators of One’s Ability to Identify Opportunities for Corporate Improvement
Abstract This paper explores the effects that individual and organizational factors have on the ability of employees to recognize opportunities for improvement (OFIs) in their workplace environment. This research rests on the general assumption that …
Rome Design Conference Presentation
Management System Design for Sustainable Excellence: Framework and Methodology Paper Presentation John R. Latham 5th International Conference Design Principles and Practices Sapienza University of Rome, Facoltà di Architettura Rome, …
Complex System Design: Creating Sustainable Change in the Mortgage-Finance System
Abstract This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems …
Performance Excellence in Higher Education: One Business School’s Journey
Abstract This paper explores the 20-plus year performance excellence journey of the Monfort College of Business. A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, …
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