This paper explores the 20-plus year performance excellence journey of the Monfort College of Business. A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, including the Malcolm Baldrige National Quality Award in 2004. A model is proposed that links the key enablers with program design and delivery and program management and improvement to the associated results. This causal network is proposed as a system that has led to Monfort’s ever-improving results. | Download
You might also be interested in the slides from a related lecture – University of South Carolina Upstate, William S. Moore Memorial Lecturer in Business, School of Administration & Economics, Performance Excellence in Higher Education: A Business School’s Journey, Spartanburg, South Carolina. | Download Presentation
This case study is part of my research stream focused on management systems and models.
Alexander, J. F., Jares, T. E., & Latham, J. R. (2007). Performance excellence in higher education: One business school’s journey. Palmetto Review, 10, 12. | Download