This is the first in a series of two papers that describe the results of a qualitative, multiple case study, that utilized grounded theory methods based on in-depth interviews with 14 CEOs who lead successful organization transformations resulting in recognition as a Malcolm Baldrige National Quality Award recipient. A framework for leading the transformation to performance excellence (LTPE) from the top is described. The LTPE framework consists of 35 concepts organized into five categories: forces and facilitators of change, leadership approaches, leadership behaviors, individual leader characteristics, and organizational culture. This paper (part 1 of 2) explores two of the five categories in-depth: forces and facilitators of change and leadership approaches or systems. The elements of each individual component are described along with supporting data, relationships to other components are explained, and linkages to theory identified. While the leadership approaches form a strategic leadership system, several additional leadership theories are identified and discussed including transformational and transactional leadership, servant leadership, and spiritual leadership.
Latham, J. R. (2013). A framework for leading the transformation to performance excellence part I: CEO perspectives on forces, facilitators, and strategic leadership systems. Quality Management Journal, 20(2), 22. | Download