Abstract
This is the second in a series of two papers that describe the results of a qualitative, multiple case study, that utilized grounded theory methods based on in-depth interviews with 14 CEOs who lead successful organization transformations resulting in recognition as a Malcolm Baldrige National Quality Award recipient. A framework for leading the transformation to performance excellence (LTPE) from the top is described. The LTPE framework consists of 35 concepts organized into five categories: forces and facilitators of change, leadership approaches, leadership behaviors, individual leader characteristics, and organizational culture. This paper (part 2 of 2) explores three of the five categories in-depth: leader behaviors, individual leader characteristics, and organizational culture. The elements of each individual component are described along with supporting data, relationships to other components are explained, and linkages to theory identified. Several current leadership theories are identified and discussed including transformational and transactional leadership, servant leadership, and spiritual leadership. In addition, implications for theory and practice are identified and discussed. | Download Paper
Note: If you missed Part 1 you might want to check out that paper first. | Read more
2014 Gryna Award
American Society for Quality (ASQ) – The Gryna Award is “presented for the paper that made the largest contribution to the extension of understanding and knowledge of the philosophy, principles, or methods of quality management during the past year.”
Reference
Latham, J. R. (2013). A framework for leading the transformation to performance excellence part II: CEO perspectives on leadership behaviors, individual leader characteristics, and organizational culture. Quality Management Journal, 20(3), 22. | Download
