Building on practice, action research, and theory, this paper presents a framework and approach for the design of management systems that create sustainable value for multiple stakeholders. This positive approach to design builds on a foundation of Baldrige-based performance excellence concepts and principles and integrates aspects of systems theory, design thinking, appreciative inquiry, and sustainability to design management systems that integrate the perspectives of economic, environmental, and social stakeholders. The design framework, practices, and considerations originally emerged from practice and action research and were refined at the Monfort Institute applications lab using action research methods enhanced with selected case study practices. The purpose of this paper is to provide new insights on the process and practices of management system design to help practitioners design custom leadership and management systems, as well as provide new insights for academic researchers interested in advancing the theory of management by design. Examples and experiences are included to illustrate key concepts related to the “art and science” of management system design. | Download Article
2013 Gryna Award
American Society for Quality (ASQ) – The Gryna Award is “presented for the paper that made the largest contribution to the extension of understanding and knowledge of the philosophy, principles, or methods of quality management during the past year.”
Commentaries and My Response
Three commentaries were written and published in the same QMJ Vol. 19 Issue 2 titled: Commentaries on “Management System Design for Sustainable Excellence: Framework, Practices, and Considerations” by John R. Latham, Monfort Institute at the University of Northern Colorado, by:
- Steve Hoisington, President, Electro-motive Diesel and Locomotive Company (PTY) LTD;
- David Spong, The Boeing Company (Retired); and
- Lawrence Fredendall, Clemson University.
As is the tradition I had the last word which was also published in this same QMJ issue titled, Latham’s Response to Commentaries. | Download Article
Latham, J. R. (2012a). Management system design for sustainable excellence: Framework, practices, and considerations. Quality Management Journal, 19(2), 15.
Latham, J. R. (2012b). Latham’s response to commentaries. Quality Management Journal, 19(2), 3.