Founder at Organization Design Studio, Ltd.
This article is the first of a two-part discussion that explores the new book Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols by Nancy Duarte and Patti Sanchez. In this first part, we explore the application of the book to organization design and transformation. In the second part, we will explore the continual …
[Read more...] about Illuminate – Interview with Nancy Duarte Part 1
Results may not always reflect the performance that we had hoped for, but they always provide an opportunity for learning. If designed well, systems throughout the organization have learning loops built into the processes. While these learning loops take many forms, they are at their core, versions of the scientific method - Plan, Do, Study, Act. …
[Read more...] about Sustainable Excellence Requires Continuous Learning & Improvement
Leaders are in charge of the of the incentives in the organization, and they get exactly the performance from the people that they deserve. All too often the incentive systems are counter-productive and drive behaviors that are inconsistent with the overall compelling directive, strategy, and desired culture. Incentives come in a wide variety of …
[Read more...] about Align, Coach, Appreciate – Essentials for Reinforcing Desired Behavior
Now that we know what the stakeholders want; have a strategy to meets those wants, and have a clearly defined system designed to accomplish the strategy along with a scorecard to measure performance and progress, it is time to review the performance and progress. The seventh component of the Leadership System is the Organization Performance Review …
All too often we find out way too late that the strategy is not working, or the systems are not performing. When the customer opens a defective product, it is too late! While you might be able to delight the customer with your responsive fix, it is much more expensive to fix problems after delivery than it is to prevent problems. In some cases, the …
[Read more...] about Develop a Sustainable Excellence Scorecard
