Management System Design for Sustainable Excellence: Framework and Methodology Paper Presentation John R. Latham 5th International Conference Design Principles and Practices Sapienza University of Rome, Facoltà di Architettura Rome, …
Complex System Design: Creating Sustainable Change in the Mortgage-Finance System
Abstract This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems …
Performance Excellence in Higher Education: One Business School’s Journey
Abstract This paper explores the 20-plus year performance excellence journey of the Monfort College of Business. A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, …
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Building Bridges Between Researchers and Practitioners: A Collaborative Approach to Research in Performance Excellence
Abstract This article describes a collaborative approach initiated by the Monfort Institute at the University of Northern Colorado to engage high-level practitioners of performance excellence and academic researchers to: a) identify the …
Visioning: The Concept, Trilogy, and Process
One of four common characteristics of Malcolm Baldrige National Quality Award winners is that all had a vision of what quality was and how they would achieve it (Hodgetts, 1993). A vision is an essential element in organizational success. It provides …
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