The Baldrige User’s Guide is the ultimate guide on management system design for the leader – organization architect. An India version of the 4th edition is now available in India by Wiley India Pvt. Ltd. The Baldrige Criteria for Performance Excellence (CPE) is used by many organizations in India to create sustainable excellence in an increasingly competitive global market. The 4th edition includes several examples from Tata Group companies.
Dr. Jamshed J. Irani, Director, Tata Sons and Chairman, Tata Quality Management Services. | Read foreword.
Praise for the India edition
G. Jagannathan, Executive Vice President
Global Head of Business Excellence, and Leadership and Governance Process Design
Tata Consultancy Services Limited.
I whole heartedly endorse “The Baldrige User’s Guide” written extremely well by John Latham and John Vinyard. They have taken a systems approach and have provided a visual version of the Baldrige Criteria and made it simple enough for even beginners to understand. We have used this book as a guide in driving Business Excellence in our organization. The numerous examples provided by the authors illustrate a number of Best Practices from Award Winning organizations and clearly demonstrates how these Winners have done it. I recommend this book to every manager who is committed to organizational excellence. A must on every desktop.
Satyendra Kumar , Senior Vice President
Infosys Technologies Ltd.
Infosys has used the Baldrige Criteria as a business model/improvement approach for over 10 years. The Baldrige Users guide is helpful to understand this model, whether you are just starting out or are a seasoned user. This book provides explanations, methods, and real-life examples to help you make improvements that will move your organization towards world class performance levels.
Vivek Talwar, Vice President, Organisational Excellence and Transformation
This book does an excellent job of demystifying TBEM (Baldrige Model). It is a valuable tool both for drivers of Business Excellence in organisations, as well as external and internal assessors. The case studies of approaches that excellent organizations have adopted, along with the tools that the authors have designed, provide organizations that are serious about the next levels of excellence with a road map of organisational development. I eagerly await getting my own copy of the latest edition every time its out!
Bushen Raina, Managing Director
The Tinplate Company of India Limited (TCIL)
This book shows a blueprint that comprehensively illustrates practical and effective tools for tracking and measuring organizational performance. We are proud that they have included TCIL examples.
Sunil Sinha, CEO
Tata Quality Management Services
The book makes an excellent attempt not only at demystifying the Baldrige framework but also at explaining the ‘DO HOW’ of performance excellence. The appeal of the book will cut across levels and functions – for change management professionals it provides a ready reference to proven tools and methodologies, for senior leaders it provides an inspiring perspective of world class performance, for management professionals it is a high quality reference manual on organization, strategy and processes.
Note: This edition is authorized for sale in the Indian sub-continent only.