Organization Designer + Researcher + Teacher
Leaders who have successfully led organizations to achieve sustainable excellence focused their time on nine key activities (Latham, 2013). These nine key activities form a leadership system. Leadership is part "art" and part "science"; the leadership system could be considered the "science" of leading transformation. The Leadership System is the …
[Read more...] about Nine Activities of Successful Transformation Leaders
All too often we find out way too late that the strategy is not working, or the systems are not performing. When the customer opens a defective product, it is too late! While you might be able to delight the customer with your responsive fix, it is much more expensive to fix problems after delivery than it is to prevent problems. In some cases, the …
[Read more...] about Developing a Sustainable Excellence Scorecard
When many people hear the words “design” and “designer,” they often think of fashion, interior design, or the design of everyday items such as glasses, saltshakers, and so forth. However, everything that is not created by nature is designed by humans (consciously or unconsciously). Thus, our human-created organizations can be purposefully designed …
So What? What can you expect if you decide to [re]design and [re]build your organization or a part of your organization? In other words, “what is in it for you.” What do we expect to get out of all this? First, the leadership and design approach is a more direct route to the goal of sustainable excellence than other options. Second, the …
You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
