Empathy is the ability to understand and share the feelings, thoughts, and attitudes of another person. It is the key to creating value for multiple stakeholders. While we often ask customers and other stakeholders directly what they want, they often cannot tell us what they want. They might try to tell us, but there are two problems with asking …
Leadership System
Nine Activities of Successful Transformation Leaders
Leaders who have successfully led organizations to achieve sustainable excellence focused their time on nine key activities (Latham, 2013). These nine key activities form a leadership system. Leadership is part "art" and part "science"; the leadership system could be considered the "science" of leading transformation. The Leadership System is the …
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What Do Your Stakeholders Value?
Have you ever been surprised by the announcement of a new organization policy? Have you ever thought, “what were they thinking?” What did you say to your coworkers? What did you say to your boss? What did you do? In many cases, if just a little more time was taken consulting key stakeholders as part of the purpose and requirements component of …
Do Mission and Vision Statement Really Matter?
You may remember the mission and vision statement craze of the late 1980s and early 1990s. It was another fad in the long line of management fads. So, you might also be thinking that it was a waste of time and the answer to the question posed is “No” they don’t matter. Indeed, if the mission and vision statements are empty words on the company …
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Integrating the Natural Environment with Strategy
According to leaders of successful organization transformations, leading transformation is at its core a strategy process. A Focused Strategy is the third component of the Leadership System. The job of strategy is to translate the stakeholder needs and the compelling directive into a business model with clear, actionable goals, objectives, and …
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