You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
Management Design
What is Great?
We often "throw around" vague words like "successful, effective, and great," but what do these words really mean? When it comes to organizations, what is "great"? Some have defined "great" as stock price over the years compared to other similar companies (e.g., Collins, 2001). While financial performance is an essential outcome to be great, by …
What is Organization Design Part 1: Why is it Important?
What is organization design? From our perspective, organization design aligns the stakeholders and their needs with the organization's strategy, systems, and comprehensive scorecard. These four "cornerstones" are held together by the culture (values, symbols, rituals, and heroes) that support and bring the systems and strategy to "life." The …
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What is Organization Design Part 2: What is it?
Some people say organizations don't exist because they're not material things but rather concepts or collections of concepts. However, there are many physical things or artifacts that communicate what an organization is and how it works. So if we think about an organization as information, then many artifacts represent the organization's …
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Organization Design Part 3: Alignment
In this segment of The Everyday Innovator video podcast, Dr. Chad McAllister and I discuss growing up in silos and how alignment and integration is a key organization design concept. CHAD Designing the elements, like strategy, metrics, and the things you mentioned, make the organization the organization. I appreciate that you emphasize that …
