You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
Sustainable Excellence
What is Great?
We often "throw around" vague words like "successful, effective, and great," but what do these words really mean? When it comes to organizations, what is "great"? Some have defined "great" as stock price over the years compared to other similar companies (e.g., Collins, 2001). While financial performance is an essential outcome to be great, by …
Benefits of Better Organization Design
Fewer Fires I think the first tangible benefit is you have fewer fires to put out. Often, we spend much of our executive time putting out fires. Working issues between those silos that got "mucked up" because we don't have a well-oiled process or culture to facilitate that work between the different functions. These fires happen both in one-off …
The Prize
Successful Organizations Organizations that have taken a systems approach to creating value for multiple stakeholders have demonstrated improving results across a comprehensive scorecard. Comprehensive means a scorecard that includes measures for all the stakeholders and the systems that produce value for them. A comprehensive scorecard contains …
Leading Transformation to Performance Excellence – Conference Presentation
This week I am presenting on leading organization design and transformation to achieve sustainable excellence at the Rocky Mountain Performance Excellence Quest for Excellence Conference. This article overviews the key points and provides a free download Presentation Handout that further describes the points. The Challenge The challenge for …
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