You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
Sustainable Excellence
What is Great?
We often "throw around" vague words like "successful, effective, and great," but what do these words really mean? When it comes to organizations, what is "great"? Some have defined "great" as stock price over the years compared to other similar companies (e.g., Collins, 2001). While financial performance is an essential outcome to be great, by …
Benefits of Better Organization Design
Fewer Fires I think the first tangible benefit is you have fewer fires to put out. Often, we spend much of our executive time putting out fires. Working issues between those silos that got "mucked up" because we don't have a well-oiled process or culture to facilitate that work between the different functions. These fires happen both in one-off …
The Prize
Successful Organizations Organizations that have taken a systems approach to creating value for multiple stakeholders have demonstrated improving results across a comprehensive scorecard. Comprehensive means a scorecard that includes measures for all the stakeholders and the systems that produce value for them. A comprehensive scorecard contains …
Leading Transformation to Performance Excellence – Conference Presentation
The Challenge The challenge for the 21st-century organization is to create sustainable value for multiple stakeholders. The definition of success for all types of organizations (profit-seeking, non-profit, and government) is continuously changing and increasingly complex. Stakeholders want more for less, and the “bar” is continuously being raised. …
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Management System Design for Sustainable Excellence: Framework, Practices and Considerations
Abstract Building on practice, action research, and theory, this paper presents a framework and approach for the design of management systems that create sustainable value for multiple stakeholders. This positive approach to design builds on a foundation of Baldrige-based performance excellence concepts and principles and integrates aspects of …
Exploring Indicators of One’s Ability to Identify Opportunities for Corporate Improvement
Abstract This paper explores the effects that individual and organizational factors have on the ability of employees to recognize opportunities for improvement (OFIs) in their workplace environment. This research rests on the general assumption that a critical element of continuous improvement is recognizing the need for it. Without the …
Rome Design Conference Presentation
Management System Design for Sustainable Excellence: Framework and Methodology Paper Presentation John R. Latham 5th International Conference Design Principles and Practices Sapienza University of Rome, Facoltà di Architettura Rome, Italy February 2, 2011 Description Building on practice, case studies, and several theories, this paper …
Complex System Design: Creating Sustainable Change in the Mortgage-Finance System
Abstract This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems issues associated with implementing and sustaining the changes that Zipkin recommends. The commentary …
Performance Excellence in Higher Education: One Business School’s Journey
Abstract This paper explores the 20-plus year performance excellence journey of the Monfort College of Business. A qualitative case study approach has been used to identify and describe the key factors and practices that have led to success, including the Malcolm Baldrige National Quality Award in 2004. A model is proposed that links the key …
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