Founder at Organization Design Studio, Ltd.
You shouldn’t have to choose between quality healthcare and a great patient experience. And now you don’t have to. Hospitals and Healthcare Systems that have successfully used the Healthcare version of the Baldrige Criteria for Performance Excellence provide as good or better quality of care and outcomes of care while at the same time providing a …
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While Dr. W. Edwards Deming, and others, have estimated that the organizational system is responsible for a large percentage of problems and performance in organizations (70-85%), it is not at all clear how he (or the others) came to this conclusion nor if it is based on any empirical evidence. Organizational systems do not exist without the humans …
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Using a system to understand and lead an organization is not a new idea - it is at least 2,500 years old. According to Mo-Tze (a.k.a. Miscius) a Chinese philosopher around 500 B.C.E. Whoever pursues a business in this world must have a system. A business which has attained success without a system does not exist. From ministers and generals down …
It seems obvious that our organizations, and the environments that they operate in, are complex and dynamic. Yet, there seems to be an insatiable appetite for simple answers. Unfortunately, many to most simplistic answers don’t work. As Dr. W. Edwards Deming used to say, “there is no substitute for knowledge.” In the latter part of his life, Deming …
Systems Thinking Finding the right levers in the organization requires a systems thinking approach to organization design in order to create sustainable excellence. While the desired outcome might be improved financial performance, focusing on the financials is like trying to play basketball while watching the scoreboard. The CEO of a company I …
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