Abstract Building on practice, action research, and theory, this paper presents a framework and approach for the design of management systems that create sustainable value for multiple stakeholders. This positive approach to design builds on a foundation of Baldrige-based performance excellence concepts and principles and integrates aspects of …
Systems Thinking
Rome Design Conference Presentation
Management System Design for Sustainable Excellence: Framework and Methodology Paper Presentation John R. Latham 5th International Conference Design Principles and Practices Sapienza University of Rome, Facoltà di Architettura Rome, Italy February 2, 2011 Description Building on practice, case studies and several theories, this paper …
Complex System Design: Creating Sustainable Change in the Mortgage-Finance System
Abstract This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems issues associated with implementing and sustaining the changes that Zipkin recommends. The commentary …
