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John Latham

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by John Latham

Complex System Design: Creating Sustainable Change in the Mortgage-Finance System

Abstract

This article is one of four commentaries on Paul Zipkin’s article “Quality Snags in the Mortgage-Finance Supply Chain” all found in the 2009 Quality Management Journal 16(3). This commentary offers several thoughts on some of the systems issues associated with implementing and sustaining the changes that Zipkin recommends. The commentary is divided into three main sections: (a) system design issues; (b) regulatory and market failures; and (c) leadership and learning.

References

Latham, J. R. (2009). Complex system design: Creating sustainable change in the mortgage-finance system. Quality Management Journal, 16(3), 7. | Download Paper

Zipkin, P. (2009). Quality Snags in the Mortgage-Finance Supply Chain. Quality Management Journal, 16(3), 12.

 

Filed Under: Papers Tagged With: Management Design, Sustainable Excellence, Systems Thinking

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John Latham, PHD

Organization Designer + Researcher helping leaders learn how to design, build, and lead organizations that produce sustainable value for multiple stakeholders: investors, customers, employees, suppliers and partners, society, and the natural environment. Read more

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